Customer Service Representative - State Farm Agent Team Member
Full Time in Fully Remote - US
Responsive recruiter
Replies within 24 hours
Benefits
- Bonus based on performance
- Competitive salary
- Opportunity for advancement
- Paid time off
- Training & development
Customer Service Representative – Remote (Spanish Bilingual | State Farm Experienced) George Wernery State Farm Full-Time | Remote
Service-Focused Role with In-Book Sales Opportunity
George Wernery State Farm is seeking a fully licensed, Spanish bilingual Customer Service Representative with prior State Farm agency experience to join our remote team. This role is primarily service-focused, supporting customers with policy needs, billing questions, and claims assistance while also identifying in-book sales opportunities when appropriate.
We are looking for a professional who delivers exceptional customer service, understands State Farm systems, and can confidently guide customers through coverage questions while strengthening long-term relationships.
Role Overview
As a Customer Service Representative, you will play a key role in delivering outstanding service to our policyholders. Your attention to detail, strong communication skills, and ability to anticipate customer needs will help ensure a seamless customer experience while contributing to the continued growth of the agency.
This role is ideal for someone who enjoys helping people, resolving problems, and occasionally pivoting service conversations into coverage recommendations that benefit the customer.
Licensing & Experience Requirements
• Active Property & Casualty license required • Active Life & Health license preferred • Spanish/English bilingual required • Minimum 1 year prior State Farm agency experience required
Key Responsibilities
Provide professional customer support in both English and Spanish
Answer customer inquiries and explain policy coverage and options
Assist customers with policy changes, updates, endorsements, and billing questions
Support customers through the claims process and follow up as needed
Conduct account reviews to ensure policies remain accurate and effective
Identify opportunities to recommend additional coverage within the existing book of business
Maintain accurate documentation of all customer interactions within State Farm systems
Collaborate with team members to ensure a consistent and high-quality customer experience
What We’re Looking For
Fluent Spanish and English communication skills
Prior State Farm agency experience
Strong customer service and relationship-building abilities
Detail-oriented with strong organizational and multitasking skills
Comfortable balancing service responsibilities with in-book sales opportunities
Self-motivated and dependable in a remote work environment
What We Offer
Competitive base salary plus commission and performance incentives
Remote work flexibility
Supportive and collaborative agency culture
Opportunities for long-term growth within the agency
If you are a bilingual State Farm professional who takes pride in delivering outstanding service while strengthening customer relationships, we encourage you to apply today to join George Wernery State Farm
This is a remote position.
Compensation $50,000.00 - $70,000.00 per year
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