Customer Care Manager - State Farm Agent Team Member
Full Time in Havertown - PA
Responsive recruiter
Replies within 24 hours
Benefits
- Bonus based on performance
- Competitive salary
- Opportunity for advancement
- Paid time off
- Training & development
Customer Care Manager – Remote (Spanish Bilingual | State Farm Experienced) George Wernery State Farm Full-Time | Remote
Service Leadership with In-Book Sales Opportunity
George Wernery State Farm is seeking a fully licensed, Spanish bilingual Customer Care Manager with prior State Farm agency experience to join our remote team. This role is primarily service-focused and designed for a professional who excels at supporting customers, resolving service needs, and strengthening long-term relationships while identifying in-book sales opportunities when appropriate.
We are looking for someone who understands State Farm systems, communicates confidently in both English and Spanish, and can deliver exceptional customer care while helping customers maintain the right protection.
Role Overview
As a Customer Care Manager, you will play a key role in managing daily customer service interactions, assisting with policy updates and claims support, and ensuring customers receive prompt, accurate service. You will also conduct policy reviews and identify opportunities to strengthen coverage within the existing book of business.
This position requires someone who is organized, proactive, and comfortable balancing service excellence with thoughtful coverage recommendations.
Licensing & Experience Requirements
• Active Property & Casualty license required • Active Life & Health license preferred • Spanish/English bilingual required • Prior State Farm agency experience required
Key Responsibilities
Provide high-level customer support in both English and Spanish
Manage customer inquiries related to policy changes, billing, renewals, and coverage questions
Assist customers through the claims process and provide follow-up support
Review existing policies to ensure accurate and complete coverage
Identify opportunities to strengthen customer protection through in-book sales
Maintain detailed and accurate documentation within State Farm systems
Coordinate with team members to ensure smooth service workflows and consistent customer experience
Support retention efforts and overall agency service goals
What We’re Looking For
Fluent Spanish and English communication skills
Prior State Farm agency experience and familiarity with State Farm systems
Strong service mindset with the ability to pivot into in-book sales conversations
Excellent organization and attention to detail
Ability to manage multiple customer interactions in a remote work environment
Positive, solution-oriented approach to customer service
What We Offer
Competitive base salary plus commission and performance incentives
Remote work flexibility
Supportive team environment
Long-term career growth opportunities within the agency
If you are a bilingual State Farm professional who enjoys delivering exceptional service while helping customers strengthen their coverage, we encourage you to apply today to join George Wernery State Farm.
Compensation $50,000.00 - $70,000.00 per year
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