Customer Retention Specialist - State Farm Agent Team Member
Full Time in Fully Remote - US
Responsive recruiter
Replies within 24 hours
Benefits
- Bonus based on performance
- Competitive salary
- Opportunity for advancement
- Paid time off
- Training & development
Customer Retention Specialist – Remote (Spanish Bilingual | Service & In-Book Sales) George Wernery State Farm Full-Time | Remote
Serve Customers. Strengthen Relationships. Grow the Book.
George Wernery State Farm is seeking a fully licensed, Spanish bilingual Customer Retention Specialist with prior State Farm agency experience to join our team remotely. This role is primarily service-focused with an in-book sales component, designed for a professional who excels at supporting customers while identifying opportunities to strengthen coverage when appropriate.
We are looking for someone who understands State Farm systems, can manage service requests independently, and is comfortable pivoting customer conversations into thoughtful coverage recommendations that benefit the client.
Licensing & Experience Requirements
• Active Property & Casualty license required • Active Life & Health license required • Spanish/English bilingual required • Prior State Farm agency experience required
Role Overview
As a Remote Customer Retention Specialist, you will serve as a primary point of contact for policyholders, helping customers with policy changes, billing questions, renewals, and claims support. You will also conduct coverage reviews and identify in-book sales opportunities that help customers maintain strong protection.
This role requires someone who is organized, empathetic, and confident balancing service excellence with thoughtful sales conversations.
Key Responsibilities
Provide professional customer support in both English and Spanish
Handle policy changes, endorsements, renewals, and billing inquiries
Assist customers through the claims process and follow up as needed
Review accounts to ensure coverage remains accurate and complete
Identify coverage gaps and recommend additional protection when appropriate
Quote and close additional policies within the existing book of business
Maintain accurate documentation within State Farm systems
Collaborate with team members to support retention and agency growth goals
What We’re Looking For
Fluent Spanish and English communication skills
Prior experience working in a State Farm agency environment
Strong service mindset with the ability to pivot into in-book sales
Excellent relationship-building and problem-solving skills
Highly organized with strong attention to detail
Self-motivated and reliable in a remote work environment
What We Offer
Competitive base salary plus commission and performance incentives
Remote flexibility with structured expectations
Supportive and collaborative team environment
Opportunity for long-term growth within the agency
If you are a bilingual State Farm professional who enjoys helping customers while strengthening relationships through thoughtful coverage conversations, we encourage you to apply today to join George Wernery State Farm.
This is a remote position.
Compensation $50,000.00 - $70,000.00 per year
Join a community of good neighbors
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Gain confidence and grow your dream career.
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Earn benefits and rewards that are second to none